Job Title
Resident Liaison Officer
Location
Slough
Salary
£30,000 – £40,000 (DOE) + Package
About the Role
Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Slough. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.
Key Responsibilities
* Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.
* Proactively communicate planned works, schedules, and any changes to residents.
* Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.
* Conduct regular site visits and resident meetings to provide updates and gather feedback.
* Maintain accurate records of communications, complaints, and actions taken.
* Support the project team in managing resident expectations and promoting positive community engagement.
* Assist in monitoring compliance with health, safety, and safeguarding policies on site.
Candidate Requirements
* Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.
* Strong communication, negotiation, and interpersonal skills.
* Ability to manage sensitive situations and resolve conflicts professionally.
* Organised and able to maintain accurate records.
* Knowledge of housing sector, planned works, or refurbishment projects is advantageous.
Benefits
* Work on a high-profile, community-focused refurbishment project.
* Opportunity to develop your career within a specialist Planned Works division.
* Supportive, collaborative, and safety-focused environment
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