Senior Salesforce Support Analyst We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So, we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business. Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you. Here’s why you’ll love this role… - Be the go to expert for all Salesforce-related queries across the business. - Troubleshoot and resolve complex challenges across Salesforce and integrated platforms. - Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions. - Work closely with trusted third party vendors to resolve high-priority tickets and incidents. Here’s why you’ll be great in this role… You’re not just technically skilled — you know how to make technology work for people. You bring: - Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer. - Clear, confident communication skills — you can explain technical concepts in plain, accessible language. - Familiarity with Salesforce Communications Cloud and Certinia. - Experience working with integrated platforms such as MuleSoft and MySQL. - A current Salesforce Administrator certification. The benefits… - Pension – 5% employer / 5% employee contribution. - WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. - Social Events – Summer and Christmas parties etc. - Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. LI-Hybrid Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: Unfortunately, we can’t offer visa sponsorship