Join Our Team as an Outpatient Bookings Administrator (Band 3) at Royal Group of Hospitals in Belfast !
Are you organised, people-focused, and eager to make a difference in patient care? We're looking for a proactive Outpatient Bookings Administrator to join our team and help us deliver a seamless experience for patients and healthcare staff.
Location - Royal Victoria Hospital, Belfast
Salary - £12:31 per hour
What's involved?
You'll play a key part in our busy Outpatients team, handling patient and GP queries, managing appointments, and keeping our clinics running smoothly using the ENCOMPASS system.
Your main duties will include:
1. Handling incoming referral letters, registering and processing them accurately.
2. Booking outpatient appointments and monitoring waiting lists to ensure patients are seen according to clinical priority.
3. Generating reports and analysing data to maximise clinic capacity.
4. Liaising closely with clinical and admin colleagues to resolve queries, track missing information or escalate issues quickly.
5. Ensuring clear, courteous communication with patients, families, GPs, and colleagues-whether by phone, letter, or in person.
6. Supporting patients with additional needs, including arranging interpreters and accessible communications.
7. Proactively spotting problems-like incorrect bookings or missing patient d...