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Company Description
Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics, and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare, and academia. For more information, please visit www.sourcebioscience.com.
Job Description
This is a full-time role of 37.5 hours.
Salary up to £35k depending on experience.
CLOSING DATE: 28 MAY 2025 - First stage interviews to be held 02-06 June 2025.
The Role:
The role involves actively and proactively ensuring all users receive exceptional IT support and customer service during all contact with the IT team. You will work internally with in-house and third-party apps, server monitoring, server management, and networking. The environment is mainly Windows-based with some Linux machines. Travel to other sites may be necessary.
KEY RESPONSIBILITIES:
* Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT issues.
* Resolve incidents ranging from password resets to server queries.
* Escalate incidents as necessary.
* Provide excellent customer service.
* Collaborate with other teams and understand business processes.
* Perform software builds/re-builds on PCs and laptops as required.
* Document solutions and maintain knowledge base articles.
* Server patching every other month on Sundays.
* Ensure compliance with industry regulations, standards, and data laws.
You will respond to, manage, and resolve incidents, recognizing when escalation is needed for quick resolution. You will keep users updated and maintain real-time ticket updates.
The Candidate:
The ideal candidate is proactive, reliable, with excellent customer service skills, and methodical troubleshooting abilities. Skills include Microsoft Windows Servers, Microsoft Exchange, Networking, Office 365, and Active Directory.
Due to application volume, the closing date may be moved forward. We may not respond individually to each application. If not contacted within 7 days, your application was unsuccessful, and your details will not be retained. Feel free to apply for other positions in the future.
Qualifications & Key Skills:
* Excellent communication skills, both written and verbal.
* Professional telephone manner.
* Willingness to learn and develop new skills.
* Attention to detail and problem-solving skills.
* Effective time management and prioritization.
* Self-motivated, able to work independently and in teams.
* Experience with Office 365 management.
* Knowledge of Windows 10 & 11.
* Experience with server updates (Server 2016+).
* ConnectWise Automate experience is beneficial.
* Proficiency in virtualization and service monitoring.
* Linux knowledge is beneficial.
* Hardware knowledge and experience with Windows Server, Active Directory, and Group Policy.
Additional Benefits:
* Pension, Income Protection, Death in Service, Employee Assistance, Medicash health plan, discounts, Virtual GP, health resources, SkinVision App, mental health support, 33 days holiday (including bank holidays), an extra day off on your birthday, cycle scheme, private healthcare discounts.
Due to application volume, responses may not be individual. If not contacted within 7 days, your application was unsuccessful. Feel free to apply for other roles.
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