As a family run business at Chorley Group our Clients are at the heart of everything we do. We have an exciting opportunity to join a new fast paced Contact Centre Team at our Preston office, answering inbound and outbound Aftersales calls.
We are looking for confident, client focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life. You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.
What You Will Be Doing
* Answering inbound Aftersales calls and confidently assisting clients with their enquiries.
* Managing enquiries by following a qualification process to determine where you will route the client’s enquiry.
* Creating appointment opportunities for the Aftersales team.
* Building relationships with colleagues across the business, supporting each other in providing the best service possible to our clients.
* Providing assistance, advice and support, and handling objections if necessary.
* Managing client expectations and discussing the next steps of their journey with us.
* Being memorable, for all the right reasons.
Success Indicators
* Great communication skills and telephone manner.
* Listening skills; customers need to feel heard.
* Ability to prioritise and work well under pressure.
* Telephone or face to face customer contact experience.
* Understanding what good looks like, and making clients feel welcomed and valued.
* Car sales or aftersales knowledge – training will be provided if required.
What You’ll Get From Us
* Training and support, and a great working environment.
* A basic salary of £28,000 a year.
* 29 days holiday including bank holidays, and a company pension.
* Cycle scheme, life assurance and health benefits, and company and store discounts.
* Relaxed office and dress code, company events and awards.
This is an in-office role, based in Preston, with varying shifts covering daytime, evenings and weekends.
Working hours: 40 hours per week.
Job Type: Full-time.
Work Location: In person.
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