This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST .
The Vacancy
FULL TIME - 37hrs
Fri - 09:00-16:30
JOB PURPOSE
The IT Infrastructure Support Technician is vital to ensuring the smooth operation of Two Saints IT infrastructure. The responsibilities revolve around maintaining and supporting the hardware, software, networks, and other systems that make up the IT environment
MAIN RESPONSIBILITIES
* Assist the Infrastructure Manager with all aspects of support for the Two Saints network infrastructure, including endpoints.
* Assist the Infrastructure Manager to execute network updates, new network equipment installs, network equipment moves and changes
* Provide effective maintenance support for both the staff and client IT requirements not covered under 3rd Party contracts
* Assist in the implementation of new or decommissioning of existing sites, working closely with external organisations and ensuring staff involvement where relevant.
* Working with third party network providers, maintain and develop Two Saints IP Network schema documentation.
* Building and maintaining a good working relationship with all partners and vendors, assisting them on a daily basis to resolve IT issues in a timely manner
* Actively support the IT Manager in delivering the organisations digital priorities.
* Record progress against tasks and actions logged in our helpdesk ticketing systems to ensure the Infrastructure Manager has visibility of progress. Assist in implementing the organisations network strategy.
* Assist with the management of the My IT (Client Internet Provision) solution.
* Assisting in implementations but also ensure any issues are resolved in a timely manner
* Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
* Responsible for the administration and daily integrity checks of all the network systems within the organisation.
* Assist the Infrastructure Manager to maintain accurate records of hardware serial numbers
* In conjunction with third parties, assist the Infrastructure Manager in maintaining the corporate CCTV and telephony systems.
ROLE REQUIREMENTS
* This role will require an enhanced disclosure and barring service check which is a requirement for this role. This would be completed on appointment of the role.
* This role will require a full drivers’ licence and access to a vehicle
* This role will require you to work flexibly across several sites
* This role will require you to lone work
EXPERIENCE AND QUALIFICATIONS/TRAINING
ESSENTIAL CRITERIA
* Technical Support: Providing technical assistance to users experiencing issues with infrastructure components, such as servers, networks, and hardware devices.
* Troubleshooting: Diagnosing and resolving network, hardware and software problems, minimizing downtime and ensuring continuity of operations.
* Network Support: Assisting with the configuration, monitoring, and maintenance of network equipment, including routers, switches, and firewalls.
* Documentation: Keeping detailed records of infrastructure configurations, changes, and incidents to ensure accurate and up-to-date documentation.
* Collaboration: Working closely within IT teams and partners to ensure a cohesive and efficient IT environment.
* Any recognised Networking qualification (e.g. CompTIA Network+, CCNA etc)
DESIRABLE CRITERIA
* User Training: Providing guidance and training to users on how to use infrastructure components effectively and safely.
* System Maintenance: Performing routine maintenance tasks, such as updating firmware, applying patches, and conducting system backups to ensure optimal performance and security.
KNOWLEDGE AND SKILLS
ESSENTIAL CRITERIA
* Microsoft Entra
* Multi-Site Wide Area Networks (Including VLAN’s)
* Microsoft Office 365 Suite
* Use of RMM & PSA Tools
* Windows 11
DESIRABLE CRITERIA
* SaaS Application Management
* Microsoft Office 365 Suite
* Asset Management
* Achieving Cyber Essentials / CE+
* Cyber Security Frameworks
* Any recognised Microsoft Certifications
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
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