About the Role
We are building the Voice AI for skilled service businesses — an AI-powered voice assistant helping beauty, wellness, and home service entrepreneurs run and grow their operations. This is a part-time contract position (20-25 hours/week) available across major metropolitan areas in the UK.
Key Responsibilities
* Conduct on-site visits and observations of target merchants (salons, spas, barbershops, tailors, nail techs, etc.).
* Utilize decision trees to identify key operational areas (Revenue, Marketing, Bookings, Inventory, Personalization).
* Document workflows, customer interactions, and tool usage patterns.
* Test AI assistant interactions across different operational areas.
* Recruit 5-10 pilot merchants monthly for live trials.
* Collaborate with Community Ambassadors on research and onboarding alignment.
Important Skills
* UX Research
* Ethnographic Research
* Field Research
* Service Design
* Merchant Relations
Job Benefits
* Flexible work schedule (20-25 hours/week)
* Competitive hourly rate
* Performance-based pilot ROI bonuses
* Potential for full-time conversion based on KPI achievement
* Opportunity to work with cutting-edge AI technology
* Direct impact on product development and merchant success
Contract
Part-Time Contractor (3 Months)