Overview
The Initial Contact Team is responsible for delivering a high quality and responsive service through strength-based conversation, to understand and where possible resolve queries and issues raised at first point of contact into Adult Social Care. The Initial Contact Team offers short term involvement and by using a strengths based approach we signpost, explore all community based options and assess and arrange short term and long term support.
As a Social Care Practitioner, you will be supporting residents to remain independent in their own homes with access to effective information and advice and services that promote a strength base approach.
Responsibilities
* You will demonstrate good communication skills and enjoy working in a fast pace environment.
* Work with adults and carers to assess need, set up outcome focussed support plans as appropriate as per the requirements of the Care Act 2014.
* Engage with adults with complex needs and provide person-centred and strengths based work.
* Work in partnership with adults and carers to assess needs and arrange suitable support.
Qualifications and Requirements
* You should hold an NVQ Level 3 in Health and Social Care (or equivalent).
* You must understand relevant legislation and the ability to work independently and manage a varied caseload.
* You will need experience working with adults with complex needs.
* Candidates must be fluent in the English language (as a requirement of Part 7 of the Immigration Act for the effective performance of a customer-facing role).
* A valid driving licence and access to a car is essential for this role.
Opportunity and Environment
This is a rewarding opportunity to make a real difference in people's lives while developing your career in a supportive and forward-thinking environment.
Rewards and Vision
Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It\'s why our regeneration and transformation programmes are already underway. So, you\'ll be joining us at an exciting time on our journey. We\'ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we\'ll achieve our vision of a prosperous, re-vitalised Swindon together. And you\'ll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan.
Additional notes
Potential applicants are sometimes put off if they don\'t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.
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