We are partnering with L'objet - a luxury interiors, fragrance and lifestyle brand to help them with their multi-site Harrod's spaces (Home and Fragrance).
Location: Harrods, London
Contract Type: Permanent, Full-time
Experience Required: 2–5 years in luxury retail with passion for decorative objects and/or fragrance
Company Overview
L’OBJET is a design and fragrance house, founded by in 2004 at the intersection of meticulous craftsmanship and timeless sensibility. From its inception, the brand has stood
as a beacon of luxury, blending innovation with tradition to create elevated objects of art and lifestyle. The collections reflect a deep passion for detail and quality, created in collaboration with master artisans worldwide.
Position Summary
We are seeking a passionate and results-driven Sales Associate to join their multi-site space in Harrods. This role is ideal for someone who thrives in a luxury retail environment, is passionate about decorative arts, fragrances and understands the power of authentic human connection through clienteling.
As a key representative of L’OBJET, you will support the Store Manager in delivering exceptional service, achieving sales targets, and building lasting client relationships through one-to-one engagement, outreach, and personalized experiences.
Key Responsibilities
Sales & Business Development
• Drive and maximise sales performance to achieve individual and store targets.
• Identify new opportunities to attract and retain clientele, including local outreach and networking efforts.
• Support Omni-channel development to enhance the client journey across platforms.
• Actively contribute to achieving KPIs through one-on-one appointments and tailored client experiences.
Client Experience & Clienteling
• Provide personalised, one-to-one clienteling that builds long-term relationships and loyalty.
• Conduct proactive client outreach (calls, emails, messages) to follow up on purchases, share product launches, or invite clients to private events.
• Cultivate a strong private appointment culture, ensuring a curated and memorable experience for every client.
• Deliver exceptional customer service in all interactions, anticipating client needs and exceeding expectations.
Brand Representation
• Embody the brand’s values and aesthetic, acting as a true ambassador of L’OBJET.
• Maintain visual merchandising standards and contribute to an elevated store atmosphere that reflects the brand’s identity.
• Stay informed and passionate about the full product offering, including home décor, fragrance, and gifting collections.
Qualifications & Skills
• 2–5 years of experience in luxury retail, with specific experience either in fragrance and/or for decorative objects.
• Proven track record in clienteling and developing a loyal customer base.
• Strong communication and interpersonal skills; confident, engaging, and service-oriented.
• Passion for design, fragrance, and craftsmanship.
• Self-motivated, proactive, and adaptable in a fast-paced, high-touch environment.
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