Role Overview:
Our client is seeking a Technical Account Manager with strong commercial acumen and technical expertise in enterprise technology solutions. This hybrid role blends hands-on technical delivery with responsibility for revenue growth across a portfolio of clients.
The position spans the full customer lifecycle-from solution design and deployment through to renewals and expansion strategies-requiring someone who can bridge technical capability with business outcomes.
Key Responsibilities:
Technical:
Lead the full technical lifecycle of complex solution deployments (focus on on-premise environments).
Act as the primary technical contact for key client accounts.
Deliver workshops, reviews, and solution deep-dives to ensure clients maximise value.
Support integration, design, and implementation activities for enterprise-grade platforms.
Commercial:
Manage revenue within assigned accounts, ensuring strong renewals, upsell, and expansion performance.
Identify and progress cross-sell opportunities across related solutions and services.
Partner with sales teams on account strategy, forecasting, and pipeline development.
Provide input to RFPs/RFIs, balancing technical and commercial requirements.
Build and maintain strong stakeholder relationships, including procurement functions.
Experience Ideally Required for this Role:
Essential:
5-10 years' experience in technical account management, solution engineering, or sales engineering.
Proven success delivering enterprise-grade solutions in on-premises environments.
Strong track record of driving renewals and commercial growth in client-facing roles.
Excellent communication, relationship management, and negotiation skills.
Flexibility to travel frequently within the UK (up to 70%).
Advantageous:
Experience working with clients in regulated or public sector environments.
Familiarity with structured procurement frameworks.
Relevant technical certifications in enterprise solutions.
Experience contributing to successful RFP or large-scale bid responses.
Background spanning both pre-sales and post-sales activities.
Benefits Include:
25 days' annual leave
Discretionary performance-based bonus (post-probation)
Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
Permanent Health Insurance
Group Life Assurance
Flexible benefits allowance (e.g., dental insurance, healthcare cash plan, gym membership, holiday buy/sell, travel insurance)
Private Medical Insurance