Our client is well-regarded for its commitment to delivering high-quality services to its customers. They are focused on providing a reliable and efficient customer experience supported by robust IT systems.
Client Details
I am working in partnership with this well known organisation to recruit for 1st Line Support member to provide essential technical support and maintain IT systems. The role is based in Newton-Le-Willows and requires a proactive individual with a keen interest in IT infrastructure.
Description
Be the first point of contact for IT support and help resolve day-to-day issues quickly.
Handle entry-level problems and escalate more complex issues to senior team members when needed.
Take support calls from depots and drivers and provide clear, practical assistance.
Mainly support drivers with issues related to in-house systems and applications.
Help troubleshoot problems with returns processes and other operational systems.
Assist with setting up devices, creating passwords, and getting users ready to work.
Support a range of bespoke in-house applications and help resolve any issues that arise.
Check and respond to support requests to ensure problems are dealt with promptly.
Work with the team to keep systems reliable and running smoothly.
Keep accurate records of issues, fixes, and processes.
Follow company IT policies and guidelines.Profile
A desire to understand IT infrastructure, including hardware, software, and networks.
Excellent communication skills, both written and verbal.
Experience in providing technical support in a professional environment.
Familiarity with service desk systems and ticketing processes.
A proactive and organised approach to managing tasks and priorities.
A passion for learning and keeping up with developments in IT.
Job Offer
A competitive salary ranging from £25,000 to £28,000.
Permanent position offering job stability.
Supportive and professional working environment.
Fantastic benefits package and on site parking