Location: Blackburn
Hours: 35:40 hours per week. 5 days out of 7.
Salary: GBP 32,000: GBP 34,000 per year DOE.
Benefits: Training and development, mentorship, tips, free meals on site, flexibility of working, one weekend off per month.
Must be able to have access to own transport.
JOB ROLE AND RESPONSIBILTIES:
BUSINESS PRESENTATION
- Ensure the presentation in front of house and public areas meets expected standards by completing checklists, verifying staff adherence to these checklists, and maintaining high standards throughout.
- Ensure all staff present themselves professionally and adhere to company standards for personal presentation and behaviour.
CUSTOMER SERVICE AND EXPERIENCE
- Deliver excellent customer service and resolve complaints effectively.
- Meet Business Owners expectations by using feedback tools like the Mystery Diner Report.
- Ensure staff provide excellent customer service.
- Always be professional and polite to customers.
- Efficiently manage bookings and respond to customer enquiries promptly and professionally.
STAFF MANAGEMENT
- Train front:of:house staff and kitchen porters, providing ongoing training.
- Manage staff during shifts and delegate tasks effectively.
- Ensure staff compliance with Health and Safety procedures.
- Assist in Rota management and adhere to staff cost budgets.
- Participate in recruiting new front:of:house and kitchen staff.
- Communicate with kitchen staff to maintain high standards of food quality, presentation, and availability.
- Support kitchen management in the Business owners absence.
- Hold regular team meetings to discuss customer feedback, training needs, and other relevant information.
STOCK MANAGEMENT
- Assist in stock ordering and rotation.
- Ensure that bar/restaurant products and maintenance comply with health, hygiene, and safety regulations.
- Participate in stocktaking activities to understand gross profit margins and gross yield.
- Help manage the cellar to ensure product availability and adherence to health, hygiene, and safety standards.
FINANCIAL AND SECURITY MANAGEMENT
- Ensure that cash is securely stored or constantly monitored.
- Record daily sales and invoices on the appropriate business documents.
- Participate in cash handling procedures and safeguard financial information.
- Complete weekly financial records, participate in Profit and Loss meetings, and manage banking and change orders as necessary.
- Conduct proper opening and closing procedures, ensuring the security of products and premises.
- Maintain records of staff costs and holidays, actively monitoring these expenses in accordance with business requirements.