DescriptionEmployerLocation
About the College
Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students.
The College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with bespoke education pathways to help them achieve their future career goals.
About the Candidate
Are you passionate about supporting students in their learning journey? Are you ready to contribute to the advancement of a dynamic and inclusive learning environment? We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Digital Learning and Support Co-ordinator within our Future Ready Hubs working across our Sunderland College and Hartlepool Sixth Form campuses and managing a team of Student Support Officers.
To succeed in this role, you'll need strong interpersonal skills, the ability to lead a team and build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
Role Responsibilities
Line management of a team of Student Support Officers
Service management of the key Welcome desk functions within the Future Ready Hubs at Sunderland College and Hartlepool Sixth Form College.
Customer service to stakeholders in person, by telephone, and email.
Providing support to students within the College Future Ready Hubs.
Leading the timely administration and support regarding student bursary and financial support funds.
Leading the promotion and support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.
Qualifications
You should have a Level 3 qualification, along with experience in team leading or management, and providing customer service, support and guidance.
Your communication skills, both written and verbal, will be essential.
Essential Skills & Experience
To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels.
Your communication skills, both written and verbal, will be essential.
Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users.
Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
What’s in it for you?
Join EPNE and you’ll be part of a culture that prioritizes your development and wellbeing, which is why all employees receive an extensive benefits package.
Enjoy a generous holiday allowance (35-48 days per year, plus public holidays).
Generous family leave and flexible working options (dependent on role)
LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)
Access to myLifestyle benefits platform providing retail discounts and more.
We offer dental, eye care & health cash plans.
Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing..
Safeguarding Statement
Sunderland College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.