At Pennard Vets, we’re not just about treating pets – we’re about creating experiences that make every client and every animal feel truly cared for. Inspired by the best in hospitality, our team focuses on compassion, warmth and little touches that make a big difference.
We’re looking for a Client Care Advisor (CCA) to join our front-of-house team. If you’re the kind of person who greets pets by name, notices the details others might miss, and loves making people feel at ease, this could be your perfect fit
Who we’re looking for
You will ensure clients receive exceptional service and support as a part-time Client Care Advisor. You will serve as clients’ first point of contact, providing information about services and products, scheduling appointments, and addressing their concerns and questions. You will work closely with clinical staff to ensure clients receive the care and attention they deserve.
You must have a caring and friendly demeanour, with a passion for providing high-quality client care. You must be able to communicate effectively with clients and colleagues, showing compassion and empathy in all interactions. As a Client Care Advisor, you will often deal with emotional situations, so remaining calm and composed under pressure is essential.
You should be able to multitask and work with different computer systems to provide clients with the best possible service. You will need to be analytical and able to identify and resolve issues quickly and efficiently.
Overall, your role as a Client Care Advisor is critical to the success of the veterinary practice. You will build relationships with clients and ensure they receive the highest service and care.
About the role
As a CCA, you are the first smile and the lasting impression for our clients. Think of yourself as a mix between a hotel concierge and a restaurant host – making every interaction welcoming, smooth, and memorable.
* Greet clients warmly (two- and four-legged).
* Reception tasks include assisting with greeting clients, processing payments, discussing insurance claims, booking appointments and taking phone calls.
* Ensure reception is calm, welcoming and pet-friendly at all times.
* 21 hours per week. 1 x 9.5 hour day, 2 x 4.75 hours Monday to Friday and Saturday mornings.
* £25,396 per annum
* Holiday allowance of 25 days pro rata
* Notice period: 3 months
* Employee benefits
How to Apply:
If you’re ready to be a part of a fantastic team and make a positive impact on the lives of pets and their owners, we’d love to hear from you! Send us your resume and a brief cover letter explaining why you’d be a great addition to our team at careers@pennardvets.com. Bonus points if you share a story about a time you made someone feel truly welcome!
About Pennard Vets
At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.
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