Job Description
Support Analyst
Contract - Inside IR35
Hybrid - Rickmansworth
Support Analyst to provide exceptional support and maintenance for the companies information systems, including those deployed to other offices. The IS Support Analyst will be responsible for managing, analysing and resolving issues, and assisting users with their IT needs, relating to business applications.Track and triage of incoming incidents using ServiceNow. ParParticipate in daily stand-up meeting with relevant development teams to prioritise and progress incident resolution. Provide expert technical support to users, resolving hardware and software issues promptly and efficiently. Perform regular maintenance and updates as well as other support tasks.
You will have proven experience as an IS Support Analyst or similar role, supporting Microsoft Applications, with strong analytical and problem-solving skills, with the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira. Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users. Ability to work collaboratively in a team environment, sharing knowledge. Self-starter with ability to work autonomously responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.