We are seeking a motivated and dependable individual to join our supportive and friendly team at McKenzie & Burns Practice. The Practice includes two GPs, a Practice Nurse, admin staff, and various attached services. We are located in Parkhead Hub — a modern, newly built Health and Social Care Centre, housing approximately 800 staff and integrating health, social care, community services, and visiting secondary care teams.
The ideal candidate will demonstrate strong communication and interpersonal skills, be computer literate, and ideally have experience in a patient-facing or customer service role. The role is busy and requires the ability to multitask, prioritise workload effectively, and remain calm under pressure while maintaining accuracy and attention to detail.
Key responsibilities include:
· Front desk reception - welcoming patients and visitors
· Managing appointments (booking and cancellations)
· Handling telephone enquiries
· Signposting patients to appropriate services
· Processing prescription requests
· Document scanning and filing, and general administrative support to ensure the smooth running of the Practice
Prior experience in medical reception or a similar role is desirable, particularly with knowledge of EMIS and Docman systems. However, full in-house training and support will be provided to the right candidate.
Working Hours
This is a part-time role offering a minimum of 20 hours per week, Monday to Friday. The specific shift pattern will be confirmed upon appointment. Although part-time, flexibility is essential to help cover holidays and other absences. Working hours will fall between 8:15am and 6:00pm, and availability within this timeframe is required.
Salary: Dependent on experience
To apply, please send your CV along with a cover letter to: or to Maria Morris, Practice Manager at Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
Please note we anticipate a high volume of applications for this post and may close the advertisement early. If you have not been contacted with 1 week of the closing date, then you have not been successful and we thank you for taking the time to apply and wish you the very best for the future.
Job Type: Part-time
Pay: Up to £13.50 per hour
Expected hours: No less than 20 per week
Experience:
* Receptionist: 1 year (preferred)
Work Location: In person