Exp:10+ yrs
Location: London
Role : CJM - Senior Business Analyst
Role responsibilities:
Understand :
• Independently understands the end-to-end journey
• Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
• Works with limited supervision and lead on Customer Journey and process maps (e.g Visi o)
Optimise:
• Continually evaluates the effectiveness of the journey from a customer and business perspective • Displays a continuous improvement mindset to their journey
Orchestration:
• Coordinate cross functional alignment on journeys
• Understand cross-functional context and build alignment as needed
Must have skills
* Senior Business Analyst who has worked in commercial banking area and specially in Lending space - example Term Lending and Overdraft Lab, under Lending and Working Capital
* Good communication and excellent stakeholder management skills
* Good experience in JIRA, confluence and working experience on MS-office suite of apps like excel, ppts.