Temporary Customer Service Executive
Location: Poole
Job Type: Temporary on-going
Start Date: ASAP
Pay: Hourly rate DOE
Are you an experienced Customer Service professional looking for an immediate start opportunity?
We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries.
Key Responsibilities
* Answering incoming calls and responding to customer emails in a professional and timely manner
* Managing customer enquiries via live chat
* Processing customer returns and refunds
* Liaising with customers regarding product availability and order updates
* Handling customer complaints and product issues, providing positive and effective resolutions
* Supporting additional customer service functions as required
* Sharing customer feedback with the wider business
* Assisting with improvements to customer service processes and systems
* Maintaining accurate customer records and correspondence
About You
* Previous experience in a customer service, customer support, or customer care role
* Excellent communication skills, both written and verbal
* Strong telephone manner and customer-facing skills
* Positive, proactive approach with excellent problem-solving abilities
* Able to work independently and manage workload effectively
* Confident using IT systems and databases
* Strong attention to detail and organisational skills
This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team.
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