Salary: £Competitive, 25% colleague discount, 28-days annual leave pro rata and much more!
Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
The Role
The Purpose of the Role:
1. Develop the facilities maintenance regime for the sites across the business, including all hard and soft services. Developing detailed building maintenance best practices.
2. Support FM Helpdesk and Stores in managing all aspects of repairs and maintenance issues.
3. Manage contractors and jobs through to completion.
4. Ensure planned maintenance works are completed.
5. Support all team members where necessary.
6. Deal with escalation queries from Helpdesk, stores, and contractors.
7. Competently identify and diagnose maintenance issues to ensure the correct contractor is assigned and all works are correctly identified.
8. Liaise with external contractors and stores to ensure maintenance issues are completed to a good standard.
9. Ensure all accompanying paperwork is processed appropriately, including sense checking and processing of invoices.
The Person
Key Requirements:
1. Experience in a customer service role with excellent telephone manner and communication skills.
2. Ability to work at pace, achieve high standards, and demonstrate good understanding of cost control.
3. Knowledge of FM and Health & Safety, with a good understanding of how a facilities team operates.
4. Proficiency in Microsoft Office and administrative skills.
What we offer
Our Benefits
For this role include, but are not limited to:
* H&B Employee Discount - 25%
* Pension company contribution
* Exclusive benefits, free advice, and savings from a range of retailers and providers
* And many more!
We are passionate about helping every colleague thrive across all dimensions of wellbeing, and we are committed to a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we celebrate all colleagues' unique experiences, backgrounds, identities, and cultures - I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. We are not responsible for any fees if a candidate is submitted by a search firm/recruiter unless specifically agreed upon.
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