The Business Change Manager will be part of the Global Change Management function and will lead efforts to understand and implement changes across the Wealth business to adapt to new local and cross‑border regulations as well as execute initiatives in support of the business strategy.
Detailed analysis, collaboration with Front Office, Product, Control Functions and Operations & Technology teams, assessment of impact, definition of solutions, and implementation of appropriate solutions to achieve agreed goals.
Key Responsibilities
* Define and lead the detailed analysis working with Front Office, Product, Control functions and Infrastructure teams to understand the changes necessary due to local and cross‑border regulatory changes, changes to Citi’s internal policies and procedures, and business growth and strategic initiatives.
* Work on multiple projects or programs by defining implementation plans, establishing appropriate governance and managing them on an ongoing basis.
* Act as an internal consultant, working closely with relevant partners, to quickly understand issues and help lead the identification, definition and implementation of solutions.
* Lead and manage Steering Committees, identifying, managing and escalating issues, risks and dependencies, while working with various teams to define necessary solutions and mitigation plans.
* Develop business requirement documents and test scripts as required.
* Develop and lead robust change plans that include internal and external communication plans and training plans.
* Ensure changes are transitioned to the relevant teams in a sustainable manner, ensuring the necessary enhancements are made to the control framework.
Experience / Skills
* Demonstrable end‑to‑end experience leading or working on initiatives in complex regulatory initiatives (e.g., MIFID2) or large business transformational programs.
* Experience in Private Banking / Wealth Management / Capital Markets.
* Prior consultancy experience is preferred.
* In‑depth experience defining and leading significant change programs across the life‑cycle, including analysis, systems implementation, process change, controls, communications and training.
Competencies
* Ability to digest and understand the implications of complex regulations on business models.
* Operate at an appropriate level, understanding detailed concepts while grasping the big picture.
* Learn rapidly and master new concepts, requirements and product or functional knowledge of Private Bank.
* Work under pressure and manage tight deadlines or unexpected changes in expectations or requirements.
* Excellent oral and written communication skills and ability to facilitate discussions.
* Understand technical implications of system design.
* Willingness to challenge and improve existing processes.
* Work independently, multi‑task, and take ownership of various aspects of a project or initiative.
* Strong problem‑solving skills and analytical mindset.
* Self‑starter and a strong team player.
* Expertise in building and leveraging relationships.
* Comfortable presenting to and working with senior management.
* Excellent presentation skills to articulate key points to senior management.
Qualifications
* Track record in a similar role.
* CAPM, PMP, PgMP qualification and/or MBA are a plus.
Education
* Bachelor’s/University degree.
Benefits
* Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
* A discretionary annual performance‑related bonus.
* Private medical insurance packages to suit your personal circumstances.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
* Hybrid working model (up to 2 days working at home per week).
* Competitive base salary (annually reviewed).
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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