An exciting opportunity has arisen for a full-time Ecommerce Operations Controller to join our operations team in Luton. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.
Hours: 9am 17:00pm (standard hours) & 12:00 20:00.
JOB OVERVIEW:
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager. Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.
MAIN DUTIES:
Use available mapping / route tracking systems to effectively monitor service levels against daily plan
Use of DA Systems to view plan and query any deviation on routes i.e., route order or missed stops
Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
Escalation of risk routes and appr...