Position: Funeral Branch Manager
Goods Funeral Services, Harrogate.
Job Type: Full time, 38.33 Hours per week
We are looking for a compassionate, capable and commercially aware individual to join our team as Funeral Branch Manager in Harrogate.
Internally, this role carries the contractual title of Senior Funeral Director, reflecting its seniority and responsibility within our funerals business.
You'll guide families through some of the most important moments of their lives while leading your team to deliver consistently high standards, regulatory excellence and sustainable branch performance.
Every branch is built on trust, trust from families, colleagues and the wider community.
As Funeral Branch Manager, you are the standard-setter. Around 70% of your time will be spent delivering and overseeing funeral services. The remaining time will focus on leading people, maintaining operational control, managing compliance and ensuring the branch performs both commercially and professionally.
Ensuring regulatory compliance and audit readiness
Supporting at-need performance and funeral plan conversations
Building a strong, visible local presence
Lead and Support Funeral Services
Deliver complex funeral arrangements with professionalism and empathy
Run pre-funeral briefings and oversee service delivery
Observe arrangements and funerals to uphold care standards
Lead recruitment, onboarding and ongoing 1:1 performance conversations
Manage rotas, holiday and sickness cover
Ensure regulatory training and compliance standards are met
Support succession planning and development
Oversee branch standards and high-quality care of the deceased
Maintain accurate records and legal documentation
Ensure inspection readiness and regulatory compliance
Monitor costs including overtime and hire cars
Build Local Presence
Lead local marketing activity
Develop relationships with care homes, celebrants and community groups
A strong track record of maintaining standards and compliance
Confidence operating within regulated or policy-driven environments
Commercial awareness and comfort working with targets and cost control
A full UK driving licence
Flexibility to work evenings, weekends and on-call
Funeral sector experience is desirable but not essential.
We are open to candidates from other regulated, service-focused industries where high standards, community engagement and people leadership are central.
Opportunity to complete professional qualifications via our apprenticeship programme
~ Bonus potential
~ Life assurance cover
~ Employee Assistance Programme
~30-33 days holiday (including Bank Holidays)
~ Contributory pension scheme
A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion andmake the UK a world leader in end-of-life care. Here to help, whenever you need.
Please note that this role is subject to meeting regulatory requirements. Equality, Diversity and Inclusion Statement