Sales Office Manager - Milton Hill (The Venues Collection), Oxford | Full-Time / Permanent
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
We are looking to bring on board a Sales Office Manager, for Hotel and Events within our lovely Venue, Milton Hill House, a beautiful Georgian manor with 120 bedrooms and 22 function spaces set in Oxfordshire parkland.
Extremely Competitive Salary, 5 days a week, occasional weekend work may be required 40 hrs a week
As Sales Office Manager, your role will be:
* To motivate & lead the sales office team to achieve the financial targets & key performance indicators of the venues & manage the day to day operation of reservations & meetings & events sales.
* To operate effective diary management across rooms & meetings and events in order to maximise all yield opportunities.
* To ensure that the Sales Office team can deputise effectively in the absence of the Sales Office Manager and cover tasks such as rate management & forecast process. In conjunction with the General Manager, participate & host the weekly or Bi-weekly Sales Strategy meeting in order to discuss & set strategy, ensure conversion & pro-active sales actions are in place to deliver the hotels budget & forecasted revenue performance.
* To produce the weekly rooms & events sales forecast and supporting commentary where required, ensuring involvement from Assistant Sales Office Manager in this process in order to deputise in absence of Sales Office Manager.
* To participate in the weekly forecast meeting with the General Manager & Financial Controller. To ensure effective communication from the Sales Office department to the operational venue team to ensure the smooth running of events, this includes ensuring BEO’s are issued in a timely & correct manner, sleeper forecasts are shared & attendance of one of the team at the weekly BEO meeting.
* Ensure hotel revenue procedure are adhered to for No shows, cancellations, contracting, room allocation, upgrades & reservation process in order to maximise revenue opportunities.
* To ensure all the reservation & event processes & procedures are completed & operating to TVC standards.
* To ensure the Sales Office team follow the accounting procedures regarding corporate credit facilities in line with company polices & procedures & ensure effective deposit procedure is in place.
* To oversee the event invoicing process, ensuring all conference bills are produced correctly and in a timely manner. Audit & take positive action to ensure data integrity on all accommodation & event bookings.
* Ensure all relevant team members are fully briefed regarding all accommodation & event sales promotions.
* Ensure all bookings are being followed up, contracted to TVC standard & updated in Opera. Ensure all denied business in pro-actively secured where possible in another TVC venue if not referred to Lime Venues for the wider Compass opportunity.
* To recruit, train and develop new sales team members.
* To produce statistical information as required including month end pack, weekly cancelled, denied or refused business.
* To attend any communication/ operational meetings where appropriate to represent the sales department. To help host events during busy seasonal times where required.
* To support the Director of Sales with new business leads and supporting client events where necessary.
Benefits:
* Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare - Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts - up to 55% off cinema tickets
* Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts - Discounts with holiday companies such as TUI and Expedia
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Vodaphone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH's and additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during first year back
* Competitive and supportive family benefits
* Day off for baby's first birthday
* Holiday purchase scheme
* On-going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.We combine our spaces with a bigger family. Milton Hill House is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0209/94171001/52760365/SU #Venues Collection
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!