Job Description:
This role involves providing daily 2nd and 3rd line support and administration of the Workday environment and other systems in use in finance. The successful candidate will work as part of the finance product team on day-to-day management and support of Workday and related systems.
Key Responsibilities:
* Provide day-to-day 2nd and 3rd line support and administration of the Workday environment and other systems in use in finance
* Support and provide knowledge to 1st line support teams – provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues
* Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running
* Support Financials areas in Workday, including Core Financials, Business Assets, Expenses and Procurement
* Maintain system configuration across Financials as well as master data values, including Spend Categories, Revenue Categories, Expense Items, Ledger Accounts, Custom Worktags, in line with approved changes
* Maintain Financials security roles in Workday, working closely with FDM counterparts maintaining governance of the security model and staying true to the vanilla Workday model in line with approved changes
* Support and manage regular Workday feature upgrades and patching processes
* Educate Finance team, employees and colleagues on systems in order to improve usability and use of the Finance systems