Relationship Manager – Invoice Finance Cheshire / South Manchester
Our client, an established and growing independent provider of Invoice Finance Solutions to businesses requires a Relationship Manager to join their team.
Role responsibilities:
* First line responsibility for managing the risk relationship and renumeration of clients within a defined portfolio.
* To identify and minimise risk and maximise revenue opportunities through responsible and proactive account management in line with our company policies and procedures
Key activities:
* Ensure clients operate within terms of facility.
* Ensure full understanding of client operations process and current position via system metrics and maintain good communication with administration and credit control.
* Escalate all risk issues on timely basis.
* Conduct internal reviews and visit clients in line with company guidelines and timelines.
* Log complaints and respond and escalate.
* Keep up-to-date with industry knowledge
Key performance indicators:
* Client reviews conducted on time.
* Value of bad debts and all provisions made.
* Growth of income portfolio.
* Number of clients giving notice for risk of leaving.
* Number of cross sell or introductions
* Feedback from internal team on performance and feedback from clients
Requirements:
* Follow all necessary processes.
* Support new business to maximise new clients for the business.
* Comply with AML.
* Carry out other duties as required.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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