Flooding Performance Specialist
As a Flooding Performance Specialist you will take ownership of confirmed flooding incidents, drive C‑Mex performance and ensure customers feel valued by proactively resolving service issues and reducing complaints. Your expertise helps identify risk "hot spots" in real‑time, enabling bespoke investigations and preventive action to stop flooding before it happens.
Key Accountabilities
* Lead real‑time verification and management of confirmed flooding incidents, ensuring full ownership during initial visits to prevent repeat issues.
* Own internal and external Flooding ODI reporting for your area, delivering accurate, real‑time insights that drive performance improvements.
* Champion a zero‑repeat culture, implementing right‑first‑time solutions to protect customers and achieve industry‑leading ODI targets.
* Provide expert technical guidance to Reactive Sewerage Services (RSS) crews, enabling effective responses and outstanding customer care.
* Manage the flooding portfolio within your geographic area, coordinating next steps and cross‑team collaboration with customer needs at the heart.
* Drive continuous learning and best practice sharing, stepping in to resolve escalated flooding issues and influencing short‑term investment decisions.
Qualifications and Experience
We’re looking for someone with deep knowledge of the wastewater network and hands‑on operational experience, combined with a strong grasp of the regulatory framework around flooding and ODI performance commitments. You should have proven customer‑facing skills, be able to resolve complex issues while delivering exceptional service, and possess confidence in working with data and applying structured problem‑solving techniques. Strategic thinking and the ability to translate insights into clear, actionable plans are essential. A proactive mindset, excellent organisational skills and the capacity to manage multiple priorities in a fast‑paced environment are required. Collaboration across diverse teams, clear communication at all levels, and constructive challenge are vital. Creativity, innovation, and a passion for continuous improvement are important. A full UK driving licence is mandatory.
Character, positivity and a caring attitude are also valued. We welcome and celebrate diverse individuals who want to make a difference because they care.
Benefits
* 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (up to £2,250 subject to eligibility)
* Family‑friendly policies (including a year off fully paid maternity and adoption leave)
* Leading pension scheme – doubling your contribution up to 15% when you contribute 7.5%
* Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
* Dedicated training and development through our Academy
* Electric vehicle scheme and retail offers
* Two paid volunteering days per year
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