We are looking for a hands-on leader with a strong operational background for this 50-bedroom Holiday Inn in Reading West, RG7 5HT.
Teamwork and flexibility are essential in this hotel, where the close-knit team seamlessly switch between warm welcomes, cold drinks, and everything in between.
With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey.
This role reports to the Area General Manager.
About the role
You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfaction, and brand targets are met.
Responsibilities include:
1. Managing budgets and controlling expenditure
2. Recruiting, training, and managing hotel employees
3. Ensuring compliance with health, safety, and licensing laws, as well as maintaining property and amenities
4. Continuously improving business operations through standard procedures, maximising revenue, and monitoring employee performance
Full details will be discussed with shortlisted candidates. For more information about the role before applying, contact our resourcing team at recruitment@kewgreenhotels.com.
About You
Whether you're an experienced Hotel Manager seeking your next challenge or a seasoned Head of Department ready to step into your first Hotel Manager role, you are passionate about leading teams and creating exceptional guest experiences.
You are an expert in hotel operations, but your strength lies in people. Whether nurturing a nervous new starter or developing a future star, you know how to get the best from your team. You instinctively know when to empower and when to lead decisively, and you communicate clearly. You foster a culture of ownership where everyone is committed to achieving goals together.
An ideal candidate should possess the following attributes:
* Strong Leadership: You motivate and inspire your team, fostering a positive work environment by leading from the front.
* Exceptional Communication: You have excellent verbal and written communication skills, comfortable interacting with guests, employees, and stakeholders.
* Financial Acumen: You understand budget management and can drive revenue while controlling costs.
* Solution-Driven: You provide quick, clear, and effective solutions in all situations.
* Customer-Centric: You are dedicated to ensuring exceptional guest satisfaction and experience.
* Innovative and Detail-Oriented: You proactively seek opportunities to improve service delivery and maximise revenue, with keen attention to property maintenance, health, safety, and compliance.
* Team Player: You can recruit, train, and manage a diverse team, fostering growth and development.
Benefits
Our rewards package includes:
* Discounted hotel stays worldwide, with food and beverage discounts
* Attractive discounts across major retailers, restaurants, and events
* Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)
* Personal and career development opportunities, including apprenticeships
* 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
Next steps
A member of the recruitment team will contact shortlisted candidates to schedule a 15-minute chat to learn more about you. We will explain the role in detail, and you can highlight your skills. If successful, you'll meet the Regional General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across several leading hotel brands.
Our mission is to operate hotels which make us proud, guided by our core values:
* We Love To Pursue Outstanding
* We Respect Our People And Communities
* We Focus On Details
* We Are Pragmatic
If you share our values and are committed to doing work you can be proud of, we would love to hear from you!
Learn more about our mission, values, history, and more on our website at www.kewgreenhotels.com.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. If you require reasonable adjustments during the recruitment process, please complete the relevant application questions or contact recruitment@kewgreenhotels.com.
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