IT Support Engineer (1st - 3rd Line)
Southampton
£26,000 - £37,000 Plus benefit
Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?
Do you thrive in a fast‑paced, client‑focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?
If so, you may be exactly who we’re looking for.
My Client is seeking a highly capable, hands‑on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting‑edge solutions, and leading technical improvement.
About the Role
As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
* Work actively on the helpdesk & (when needed) on client site
* Problem solve all IT hardware & software issues for external clients
* Experience in Microsoft 365 / M365
* Windows 11, iOS & Android support
* Configure and support routers, firewalls, switches, access points
* Adhere to SLAs, prioritise effectively, and communicate clearly with end‑users and stakeholders
About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You’ll ideally have:
* 2+ years’ IT Support / Helpdesk Support experience
* Proven expertise in M365 ecosystem
* A full UK driving licence and willingness to travel occasionally to client sites
What We Offer
* Competitive salary
* Ongoing training and certification support
* Workplace pension scheme
* A close‑knit team with a strong culture of collaboration and excellence
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