Robert Half Technology are assisting a market leading financial services organisation to recruit a Junior Application Support Analyst on an 6 month contract basis. Surrey based - hybrid working
The Junior Application Support Analyst works within the Business Change and Infrastructure team responsible for the administration and support of all business applications. This role is pivotal to the success of the business, providing first line support to ensure efficient function and fast issue resolution across the business. This position also provides support to system changes and projects and works closely with the Business Change team.
Role
1. The Junior Application Support Analyst will provide support to the Business Change team for system changes and projects as required
2. To be responsible for understanding and implementing system configuration required in support of new or changed functionality.
3. Assist with the User Acceptance testing of new or changed functionality as determined by the Business Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business.
4. Ensuring that any new or updated services are transitioned into support and that it's been fully accepted in terms of support guides (both user and admin support), escalations paths, etc.
5. To manage workload and helpdesk tickets using internal ITSM System
6. To work with Application providers to ensure smooth running of systems and that SLA's are adhered to.
7. To deliver key areas of internal changes such as online documents, workflows, products.
8. To be able to troubleshoot issues in order to identify the root cause in order to provide a solution.
9. To continuously review and improve existing application support processes and ensure that documentation is kept updated
10. To work with the Business change team where further support is required to resolve issues or to implement changes
Profile
11. The Junior Application Support Analyst will have strong business application knowledge.
12. A willingness to see a task through to full completion and appropriate handover.
13. Initiative to take on issues and liaise with members of other teams to resolve problems
14. Logical troubleshooting capability
15. Strong verbal and written communication skills
16. Good organisation skills
17. Ability to take part in workshops with business users to gather requirements for changes within applications
18. Quality and objective analysis of data and process
19. Understanding of the commercial environment and ability to show empathy with business units without losing objectivity.
20. The will to work in a key support role that provides the business scope to meet its goals and aspirations.
21. Good understanding of Microsoft packages, Office, Visio and Project
22. Knowledge of the Asset Finance Industry would be an advantage.
Company
23. Global financial services organisation with offices in London / Surrey
Salary & Benefits
company, depending on experience
The salary range/rates of pay is dependent upon your experience, qualifications or training.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.