Account Manager – OCS
About the Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About the Role
As an Account Manager you will be responsible for driving excellent facilities operations and providing leadership to your team. You will understand the business through MI reports, develop improvement actions, and build customer loyalty through quality, ideas, and engagement. Ensuring compliance with ISO and company standards, you will also maintain strong succession planning and development.
Key Responsibilities
* Drive the delivery of exceptional facilities management operations, ensuring all services are performed to the highest standards and meet client expectations.
* Provide effective leadership to your facilities management team, conducting regular performance reviews, one‑on‑one meetings, and team meetings to foster a collaborative and high‑performing work environment.
* Analyse management information (MI) reports to gain insights into business performance and develop actionable improvement plans to enhance service delivery and operational efficiency.
* Build and maintain strong customer relationships by consistently delivering high‑quality facilities management services, generating innovative ideas, and actively engaging with clients to understand and meet their needs.
* Ensure strict compliance with ISO standards and company policies, conducting regular audits and implementing corrective actions to maintain high standards of quality and safety.
* Develop and maintain robust succession planning and staff development programmes to ensure the continuous growth and readiness of your facilities management team for future challenges.
* Manage HR‑related tasks, including recruitment, training, and development of facilities staff, ensuring a skilled and motivated workforce.
* Oversee budget planning and financial management for facilities operations, ensuring cost‑effective solutions and efficient allocation of resources.
* Monitor and control expenses, preparing financial reports and forecasts to support strategic decision‑making.
* Coordinate with other departments to ensure facilities meet the needs of the organisation and support overall business objectives.
Ideal Candidate
* You must have the right to work in the UK.
* Strong leadership skills with the ability to inspire, motivate, and manage a diverse team, fostering a positive and productive work environment.
* Excellent organisational skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines efficiently.
* Proven experience in finance and budget management, with the ability to develop and manage budgets effectively.
* Extensive management experience in both hard and soft facilities management environments, with a comprehensive understanding of building management services.
* Proficiency in IT, particularly with MS Office applications, to manage reports, communications, and data analysis.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
Equal Opportunities Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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