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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster, and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
The Client Coordinator position is responsible for ensuring all client services duties are provided in a quality manner, maintaining the highest level of professionalism and accuracy at all times. The Client Coordinator will also follow through to ensure satisfactory resolution when resolving and problem-solving client issues as they are received.
JOB RESPONSIBILITIES
* Facilitates new client kick-off meetings and existing client meetings.
* Develops and documents functional requirements for new clients.
* Develops training materials for new and existing clients.
* Analyzes new or revised client requirements to ensure accuracy.
* Makes decisions regarding the resolution of eligibility, accumulator, and claims extract file issues.
* Makes decisions regarding the resolution of member issues and non-escalated client issues.
* Facilitates the process for new benefit changes on behalf of the client and provides guidance on implementation.
* Builds, supports, and maintains the client portal and CRM application.
* Prepares for and participates in open enrollment meetings for new and existing clients.
* Generates reports for clients.
* Implements internal department and corporate projects.
* Performs additional duties as assigned.
ADDITIONAL RESPONSIBILITIES
QUALIFICATIONS / REQUIREMENTS
• Occasional travel locally, nationally, and/or internationally may be required.
• Proficiency in MS Office Suite, Outlook, and Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Excellent verbal and written communication skills, including analysis, interpretation, and reasoning.
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers, colleagues, internal and external clients.
• Ability to work independently and within a team in a fast-paced, deadline-oriented environment.
• Ability to influence peers and senior management.
• Self-motivated with attention to detail, deadlines, and reporting.
• Willingness to work overtime as necessary.
ADDITIONAL QUALIFICATIONS
PHYSICAL ASPECTS / WORK ENVIRONMENT
• Regularly required to stand, walk, sit, talk, hear, and see.
• Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform essential functions.
Matthews International aims to make our employment website and application process accessible to all users and applicants. We provide reasonable accommodations for applicants with disabilities. If you require assistance, please contact our Human Resources team.
At Matthews International, our differences make us great. We are proud to be an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
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