Referral and Information Officer
Scale 4 (£26,403 - £28,142)
37 hours, Full-Time (Monday to Friday, 08.30am - 5pm)
Permanent
Fred Perry House, some hybrid working may be available following induction period
Application Details
Application Deadline: Monday 1st December 2025
Shortlisting Date: Tuesday 2nd December 2025
Interview Date: Friday 12th December 2025
Interview Type: Face to face
Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.
While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.
Join Us at Stockport Council
MJ Local Authority of the Year 2025
Your Role
Your role will be working in a team of people who are the first point of contact for enquiries to Adult Social Care, providing a responsive and effective service and ensuring all customer contacts are handled in a professional and appropriate manner.
You will make referrals to appropriate internal teams and external services, using the information you receive from members of the public, colleagues, and partner organisations.
About You
We are looking for a self-motivated person, who can work part time within a fast-paced environment, with previous customer service experience and excellent communication skills.
About Us
An opportunity has arisen for a full time Referral and Information Officer within the Council’s Adult Social Care Front Door Team. This is a Multi-Disciplinary Team made up of Social Workers, Occupational Therapists, Social Care Officers, and Referral and Information Officers.
This role is a good place to begin a career in Adult Social Care and has proven career pathways and progression.
As a team we follow the Adult Social Care strengths-based model of practice, Gloriously Ordinary Lives. Our aim is to ensure the residents of Stockport are able to lead a gloriously ordinary life whether this be with support from others or through providing accurate and helpful information and advice.
At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.
Contact
If you would like to find out more about the role please contact Joanna Sheridan on 07866999862 for an informal discussion about the role.
Appointment and Conditions
The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.
Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Guaranteed Assessment Scheme
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.
Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme
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