About Mortimer House
Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.
About Maslow’s
Maslow’s is a collection of thoughtfully designed members’ houses, including three public restaurants. Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing—designed for enhanced productivity in a familiar, relaxed setting. With two existing locations in London’s vibrant Fitzrovia and Soho, Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.
As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
The Role
The role of the Reception Manager is to ensure a welcoming and memorable experience at Mortimer House is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
Operations:
* Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
* Be the ambassador of knowledge on all member services and activities across Mortimer House.
* Ensure all checklists are completed by Reception team and signed off, daily, weekly, and monthly.
* Ensuring the reception desk is clutter free and an engaging space to welcome people.
* Be the point of contact for all external contractors, logging arrival and departure times.
* Ensure the Function sheets are distributed by the events team to the specific departments.
* Managing stock, ordering, and invoicing of all reception and member areas consumables.
* To carry out any other duties that may be required by the General Manager.
People:
* Ensure all SOPs are updated, communicated, and understood by the reception team.
* Create the reception rotas while proactively managing the holiday calendar.
* Coach and support the reception team to success.
* Champion the employee milestones of the reception team, including first 90 days, performance reviews, and anniversaries.
Collaboration with Other Departments:
* Build a strong relationship with the F&B Managers and HODs to allow support in administration.
* Communicate professionally to relevant HODs where any queries, complaints or bookings occur.
* Liaise with Marketing on member programming collateral.
* Collaborate with Membership on all member CRM.
Financial:
* Manage the labour costs for the reception team
* Manage the consumable costs for the reception and member areas
* Manage marketing publications around the House, ensuring only signed off publications are present and charged for.
Requirements:
* Previous experience in a similar role
* Excellent communication and interpersonal skills
* Strong attention to detail and multitasking abilities
* Ability to work effectively in a team and under pressure.
* Positive attitude and willingness to go the extra mile to exceed customer expectations.
In Return We Offer:
* £450 Gross Refer-a-friend scheme (unlimited referrals!)
* 50% discount on F&B onsite
* Reward and discounts platform
* SmartTech and CycleToWork schemes
* Access to delicious on shift meals
*Please note that we do not have a Skilled Worker Sponsor License.