Head of IT
Location: London (Hybrid / Regular On-Site Clinic Presence Required)
Reports to: CEO
Overview
A fast-growing group of health clinics is seeking a hands-on, strategic Head of IT to lead all technology operations across 18+ sites (expanding to 20+ next year). You will oversee infrastructure, cybersecurity, business systems, digital transformation, and a small IT team, while providing empathetic leadership during a period of transition.
This role combines strategic ownership with proactive, on-the-ground presence in clinics, ensuring secure, reliable, and effective technology that supports high-quality clinical operations.
Key Responsibilities
* Lead IT strategy, governance, security, and multi-year roadmap.
* Oversee day-to-day IT operations across all clinics: networks, hardware, cloud, infrastructure, WiFi, telephony, CCTV.
* Provide hands-on support for escalations and critical issues.
* Manage and optimise key systems:
* EMR (e.g., Menawood/Mellowood)
* Salesforce CRM
* Microsoft 365 / Azure
* Drive digital transformation, automation, and integration projects for new and existing sites.
* Manage IT budget, suppliers, contracts, and third-party service providers.
* Lead and develop a small team.
* Ensure cybersecurity, GDPR compliance, DR/BCP frameworks, and continuous risk management.
* Partner with clinical and operational leaders to support efficient, safe, technology-driven clinic operations.
Candidate Profile
Essential:
* Senior IT leadership experience in a healthcare, clinical, or regulated multi-site environment.
* Strong infrastructure, networking, cloud (Azure/M365), and cybersecurity expertise.
* Experience with EMR/EPR systems and business-critical applications.
* Hands-on approach with comfort working across clinics.
* Strong people leadership, communication, and stakeholder management.
Personal Attributes:
* Empathetic leadership style, supportive during organisational change.
* Proactive, problem-solving, “sleeves rolled up” mentality.
* Able to balance strategic planning with operational delivery.