AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for a Business Analyst for a 12 Month Day Rate Contract based in London/Edinburgh (hybrid).
NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
Join us as a Business Analyst
As a Business Analyst withing unsecured lending, you will own and develop the customer journey, identify gaps, and deliver improvements. You will be a hands-on problem solver with curiosity, drive, and the ability to shape rather than follow.
Originally a regulatory-focused position, this role has evolved into one centred on customer journey development including understanding, designing, and improving end-to-end customer experiences.
The focus is shifting away from documentation and regulatory admin work (e.g., RAID logs) and toward proactive journey improvement and customer impact.
What you'll do:
1. Map and analyse customer journeys to identify pain points.
2. Design and deliver improved journeys and so...