As Brand Manager, you will be responsible for achieving your brand's sales and service objectives by inspiring, motivating, and developing your team. You'll lead by example, setting clear expectations and ensuring the highest luxury retail standards are met at all times. Your role will combine leadership, clientelling, and commercial focus - from coaching your team to deliver outstanding service, to analysing sales performance and working closely with Buyers and the brand itself on product assortment and opportunities. You'll also take responsibility for operational excellence, including stock control, inventory, compliance, and supporting with brand events and activations.
* Driving sales and service performance for your brand, ensuring all targets and KPIs are achieved
* Leading and motivating your team to deliver world-class customer experiences
* Monitoring sales trends and writing regular trade reports, including insights on footfall, pipeline leads, and clientelling activity
* Proactively building client relationships and encouraging your team to engage in clientelling to drive repeat business
* Working closely with Buyers, Retail Managers, and brand representatives to influence assortment and share feedback on product performance
* Managing stock integrity, including regular PI counts, condition checks, and repairs
* Maintaining operational standards across merchandising, compliance, and inventory control
* Supporting and participating in brand events, ensuring suitable clients are invited and hosted to the highest standard
This role is based at our Knightsbridge store and requires flexibility to work five days out of seven, including weekends.
You'll be an ambitious and results-driven retail professional with proven experience in luxury sales and team leadership. Passionate about jewellery and high-end retail, you'll combine strong commercial acumen with a deep understanding of exceptional customer service.
* Have experience managing a team in a luxury retail environment, ideally within jewellery, watches, or premium fashion
* Be confident leading by example, coaching and motivating your team to achieve ambitious sales targets
* Demonstrate excellent communication and relationship-building skills, with both clients and internal stakeholders
* Be commercially minded, confident analysing performance data and making informed decisions to drive results
* Be highly organised and detail-focused, with experience managing stock, compliance and operational procedures
* Have a strong clientelling mindset and a genuine passion for building lasting customer relationships
* Be flexible, resilient, and motivated to deliver excellence in a fast-paced and dynamic environment
Our Fine Watches division is now looking for a Brand Manager to lead sales, service and operational excellence for one of our luxury watches brands. This is a rare opportunity to take ownership of a prestigious brand in the world's most iconic department store, shaping its client experience and driving commercial success.
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers and sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You: Help us make the impossible possible for our customers and we'll do something remarkable for you. We offer a friendly environment to inspire your best work, along with abundant opportunities and support to build an exceptional career across our diverse business areas.
Uniquely You: While our job adverts outline the ideal qualities, skills, and experience, we believe in growth potential and individual strengths. If you meet most of the skills and experience needed, we encourage you to apply. At Harrods, we value the personality and authenticity of our people, celebrating diversity and fostering an inclusive culture where everyone can thrive.
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