Job Description
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1x per month in the Office)
Client Profile:
Multilingual is proud to announce we are searching for a German-speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full-time and permanent basis.
Key Purpose
The representative will handle inbound and outbound calls daily to ensure top-quality service for existing and new customers. You will add value to each customer interaction and possess strong product knowledge.
Key Responsibilities:
* Answering calls from existing and new customers
* Proactively addressing all queries related to the business
* Taking orders and bookings via external and internal calls
* Managing email queries
* Building rapport with each customer through a professional approach
* Demonstrating extensive knowledge of all product ranges
* Handling calls from B2B and B2C customers
Personal Specification
The successful candidate will have:
* Previous experience in a similar role (not essential)
* Customer service experience (not essential)
* Self-motivated with a ‘can do’ attitude
* Attention to detail and high communication skills
* Fluent German
* Computer literacy
* A passion for delivering high-quality service to customers
Shift Options:
Shift 1 - 5-week rotation (Late Sat) - £26,575
* Week 1: Mon-Fri, 07:00 – 15:15
* Week 2: Mon-Thu, 07:30 – 15:45; Sat, 11:45 – 20:00
* Week 3: Mon-Fri, 11:00 – 19:15
* Week 4: Mon-Thu, 08:00 – 16:15; Sat, 09:45 – 18:00
* Week 5: Mon-Fri, 11:45 – 20:00
Shift 2 - 5-week rotation (Standard) £26,500
* Week 1: Mon-Fri, 07:00 – 15:15 UK Time
* Week 2: Mon-Thu, 07:30 – 15:45 UK Time; Sat, 07:30 – 15:45 UK Time
* Week 3: Mon-Fri, 11:00 – 19:15 UK Time
* Week 4: Mon-Thu, 08:00 – 16:15 UK Time; Sat, 08:00 – 16:15 UK Time
* Week 5: Mon-Fri, 11:45 – 20:00 UK Time
Additional Benefits:
* Contributory pension scheme up to 6%
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Cycle2Work scheme
* Eye care vouchers
* Free monthly nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers
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