* Education Requirements - none
* Industry - Financial services
* Qualifications - ideally strong GCSE/A level and or IT degree
* Work Hours - 37.5 hours per week
Skills and Responsibilities
An IT Support Assistant is required, reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology-focused financial services organisation. This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.
The support role (90+% of time) involves:
1. Supporting org head office systems.
2. Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
3. Procurement of IT related hardware/software/licences.
4. Support of the IT development network, maintenance/backup/upgrades/etc.
5. Asset logging and management.
6. Prioritising and dealing with 350+ end users from 1st line to 3rd line support.
7. Configuration and testing of Tablet PCs and software.
The facilities role (up to 10% of time) involves:
1. Ensuring head office is operational.
2. Allocation and audit of security passes.
3. Maintenance/servicing of all systems.
4. Facilitating office upgrades/improvements.
5. Telephony management.
6. Consumable stock management.
This role would suit an individual with exceptional organisational and personal skills from a general IT background.
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