Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business.
We are seeking a highly motivated retail professional to sell our womenswear and menswear collection at one of our UK shops.
Responsibilities
* Lead the team in delivering an exceptional customer experience while consistently achieving business objectives and upholding Margaret Howell standards.
* Drive KPIs, including conversion, AVTs, UPTS and customer engagement, through effective coaching and development.
* Oversee stock levels and support accurate inventory management.
* Prepare and analyse reports to provide meaningful insights at monthly meetings.
* Manage daily store operations, ensuring effective staffing, strong performance management, compliance with company policies, and adherence to Health & Safety regulations.
Requirements
* Proven experience in a management role, ideally within luxury fashion retail.
* Strong commercial acumen and a data-driven approach to performance.
* Proven experience meeting KPIs.
* Ability to give and receive constructive feedback with professionalism.
* Consistent approach to setting expectations and maintaining accountability across the team.
* Inspirational leadership style with a focus on developing people.
* Excellent communication and interpersonal skills.
* Genuine passion for luxury fashion and delivering outstanding customer service.
* Understanding of the Margaret Howell ethos and its distinctive approach to customer service.
REWARDS
* Salary from £38,000 based on experience
* Retail bonus based on sales targets
* Christmas period shop closure
* 5 weeks holiday plus bank holidays, increasing to 6 weeks with service
* Generous clothing allowance
* Significant staff discount
* Life insurance
* Contributory pension and salary exchange scheme
* Personal development grant
* Cycle to work scheme
* Birthday day off
* Volunteering day off
* Paid IVF Leave for both partners
* Paid Maternity and Paternity Leave based on length of service
* Opportunity to request flexible working (79% of Retail Employees work Part Time Hours)
Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above.
We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.
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