The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family's first contact with the service, and an on-going bridge between them and the Multi-professional team of clinicians and managers involved in their care.
To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
Promote and help implement timely attendance to appointments
Manage and lead virtual, telephone and face to face appointments with families.
Travel to various clinic locations across the South West
Provide emotional support to patients and families, including at times of crisis.
To provide information about further support appropriate to the patient's needs
Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Qualifications & Training
Formal training or experience in communication skills, preferably at level 2 or above
Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
Has an in-depth knowledge of children's health needs and services, including awareness of 'The Cass Review'
Knowledge of safeguarding principles and processes
Evidence of report writing, including collation and presentation of data
Experience of involvement in service users advocacy and complaints resolution
Knowledge of at least one evidenced based model of patient support (eg.implementing NHS and local policy; Able to support patients to arrive at their own solutions to problems - e.g.travel
Ability to travel between sites
Qualifications & Training
Formal training or experience in communication skills, preferably at level 2 or above
Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
Has an in-depth knowledge of children's health needs and services, including awareness of 'The Cass Review'
Knowledge of safeguarding principles and processes
Evidence of report writing, including collation and presentation of data
Experience of involvement in service users advocacy and complaints resolution
Knowledge of at least one evidenced based model of patient support (eg.implementing NHS and local policy; Able to support patients to arrive at their own solutions to problems - e.g.travel
Ability to travel between sites
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement..
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement..
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Bristol Royal Hospital for Children
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