The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operations.
Order Capture, Entry and management
* Collating orders received by the wider team across the business, sense checking and entering into Orderwise
* Ratifying e-commerce orders and processing
* Working with the wider team to manage stock issues to ensure order fulfilment
* Working with the delivery team to hit customer delivery requirements
Customer Service
* Managing inbound customer sales queries via phone and email
* Credits and returns
* Handling complaints
* Credit management and aged debt
Telesales
* Adhoc outbound call activity based on specific campaigns/requirements
* Some proactive prospecting
Requirements
* Previous customer facing experience with the ability to handle customer queries
* Strong attention to detail
* Ability to work accurately and independently
* Excellent verbal, written and interpersonal skills.