At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.
We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.
And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join and that`s part of our mission to get you fully bed-ucated during your induction.
With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.
Dreams. Love your job.
We`re looking for a new Head of Technology Ecommerce to join our Technology team based in Loudwater, Buckinghamshire. In this role, you will enhance Dreams online presence and drive ecommerce success within a multichannel retailer at it`s time of growth and modernisation.
Overview
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day.
Responsibilities
* Strategy Development: Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency.
* Team Leadership: Lead and manage a cross-functional team, including developers, testers partnering with product ownership and UX design; Foster a collaborative and innovative team environment.
* Technology Management: Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform\'s infrastructure can handle high traffic volumes and provide a seamless shopping experience; Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns; Establishing and maintaining the link between the implementation of the architectures and the stated strategy and objectives of the organization (business and IT) tied to the Solution Architecture HLD; Technology Solution Designs (HLD/LLD) - Work alongside and/or programme/project/product team to elaborate and refine the Technical Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures.
* Strategy Development (Design Authority): Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency; Act as the Design Authority — to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the `why` and `what` supporting the solution; to support the Solution Delivery team with architectural advice and guidance through design, delivery and implementation of the solution; to provide an escalation point for architectural blockers, issues and challenges.
* Technology Management (continued): Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform\'s infrastructure can handle high traffic volumes and provide a seamless shopping experience.
* Customer Experience: Enhance the user experience by implementing innovative tech solutions and optimizing site performance; Monitor and improve customer service processes to ensure high satisfaction levels.
* Data Analysis and Reporting: Analyse data to identify trends, opportunities for growth, and areas for improvement; Report on key performance indicators (KPIs) to senior leadership.
#J-18808-Ljbffr