Overview
Mercedes Benz of Gatwick
44 Hours weekly
£30,000 per annum
Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Gatwick is the place to be. Gatwick is a state of the art dealership with exceptional working facilities.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.
Responsibilities
1. Booking MOTs, services and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
4. Managing a high-volume of customers daily as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
6. Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please