Overview
Klarent Hospitality are recruiting for a Room Attendant at the Doubletree by Hilton Coventry. Location: Doubletree by Hilton Coventry, Coventry. Contract type: Casual. Hours: Part Time. Salary/Benefits: Competitive Salary. Posted date: 03/09/2025. Closing date: 19/10/2025.
Role reference: AM14749. This position involves delivering clean, comfortable, and welcoming guest rooms and public areas, while contributing to a positive guest experience.
The Role
* As a room attendant you greet all guests in a warm, friendly, and courteous fashion and maintain a professional manner.
* Clean assigned bedrooms, bathrooms, and public areas and replenish stocks of bathroom and bedroom items to the correct standards.
* Report any defects found in the bedroom, corridors, or public areas to the Head of Department.
* Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.
* Work as an integral part of the hotel team, cooperating with colleagues to enhance the guest experience.
* Have knowledge of SALT and contribute to the department and hotel score.
* Follow the company controls procedures in accordance with the company checklist.
* Manage your working rota efficiently, ensuring you are prepared for work with your trolley and caddy stocked appropriately.
* Consider wastage without compromising standards and be energy efficient within the department.
* Develop own skills and knowledge through training, communication, and teamwork.
Rewards & Benefits
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free car parking – “Hotel specific”
* Stays in our hotels at discounted prices or free stays as rewards
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
What we are looking for
* Passionate and willing to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Displays behaviours that align with company values
* Good communication and excellent grooming standards
* Ability to work mornings, afternoons/evenings, and weekends
* Deliver exceptional customer experiences consistently
* Someone who makes our guests smile
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth. We offer our employees opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, with staff rewards and recognition for hard work, commitment, and long service. The role is based at the Doubletree by Hilton Coventry.
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