Champneys Springs
Contract: Part Time
Salary: Up to £13.01 per hour
20 Hours Per Week
Saturday & Sunday 21.15 - 07.45
The Role Objective
The Front of House department is the first point of contact for our guests, making a positive first impression. It is essential that the reception desk operates smoothly and efficiently. As a front of house night porter, you will provide exceptional customer service to guests while ensuring the highest safety standards are maintained.
Responsibilities Include
* Adhere to all health and safety regulations within your area of work.
* Provide exceptional service to guests during nighttime hours.
* Conduct regular safety walk rounds within the property and complete check forms.
* Review the booking system to stay informed of in-house guest numbers and locations.
* Maintain positive and effective communication with other departments, especially reception and housekeeping.
* Communicate confidently and helpfully with guests, check satisfaction, resolve conflicts, and escalate issues when necessary.
Benefits
As part of our wellbeing brand, you'll enjoy benefits that promote happiness and health, including:
* Health, Wellness, and Wellbeing incentives such as digital fitness programs, nutrition guides, self-guided meditation, and wellbeing podcasts.
* Champneys experiences like overnight stays or spa days.
* Access to an app for schedules, timesheets, annual leave, and more.
* In-house social media connecting the Champneys team.
* Employee Assistance Programme offering counselling and legal advice, shopping discounts, and financial support.
* Colleague events that motivate, reward, and engage.
* Discounted stays for staff, friends, and family at our properties.
* Complimentary Spa Day after probation.
* 50% discount on Champneys products and discounts on partner brands like Elemis and Clarins.
* Discounted health club memberships.
* Access to Merlin Entertainments attractions.
* Referral incentives, long service celebrations, and free parking at hotels and resorts.
* Professional uniform provided.
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