We’re hiring a Digital Trading & Performance Analyst to join our Global Digital/eCommerce Performance Marketing team. This role focuses on driving new customer acquisition by optimising digital performance and enhancing the customer journey across Sage.com .
You’ll contribute to improving engagement and conversion on the website by collaborating with cross-functional teams to refine the digital funnel. This is a great opportunity for someone with around four years of hands-on digital marketing and SaaS e-commerce experience, who is highly analytical, enjoys working across website performance and data insights, and has a strong ability to translate data into actionable recommendations that drive performance improvements.
Why Sage?
Sage supports small and medium-sized businesses to thrive with AI-powered accounting and financial management software. Knowing that over six million customers around the world rely on our solutions drives us to keep innovating – so they can continue growing. Sage Copilot is just one example: https://www.sage.com/en-gb/sage-copilot/#features
What’s in it for you?
* Build and develop your career at a well-established, global SaaS company, contributing to products ranked #1 for customer satisfaction for ten years running
* Broaden your international professional network by working with globally diverse, customer-focused teams who are driven by innovation, bold thinking, and results
* Thrive in a workplace that reflects our values (Human, Trust, Bold, Simplify), supports hybrid working (with two days from home), and encourages you to give back through Sage Foundation – with 40 paid volunteer hours a year to make a difference.
Location: Hybrid 3 days per week from our Newcastle office: C23, 5&6, Cobalt Park Way, Wallsend NE28 9EJ
Digital Funnel & Customer Journey Optimisation:
Drive digital performance by optimising the marketing funnel and aligning website activity with strategy to boost acquisition, engagement, and conversion.
* Develop and execute marketing and trading initiatives to achieve performance targets.
* Support daily website activities, including pricing, merchandising, product launches, and promotional execution.
* Collaborate with the digital marketing team to align SEO, PPC, Paid Social, and Affiliate strategies.
* Identify and implement opportunities to enhance website performance and user experience.
Enhance the digital customer experience by identifying opportunities to refine website design, functionality, and navigation.
* Conduct regular site audits to identify issues and improve the customer journey.
* Collaborate with experimentation teams to test and implement website enhancements.
* Utilize insights to optimise website layout, content, and conversion paths.
* Support performance leads in improving KPIs related to engagement and conversion.
Data Analysis & Reporting:
Leverage data analytics to uncover insights, track performance, and inform digital strategy.
* Analyse website data to identify trends, performance gaps, and growth opportunities.
* Develop and maintain daily, weekly, and monthly reports with clear performance insights.
* Provide data-driven recommendations to enhance digital marketing effectiveness.
* Build an understanding of customer behaviour to guide future strategy and decision-making.
Cross-functional Collaboration & Insights:
Work across teams to align priorities, share insights, and drive strategic initiatives.
* Present actionable insights and recommendations to key stakeholders.
* Facilitate regular insights sessions and ensure prompt reporting on key metrics.
* Collaborate with leadership to define focus areas and translate data into business strategies.
* Monitor external market trends and competitor activity to inform business decisions.
Qualifications:
* You bring hands-on experience in digital marketing analysis and can demonstrate how you've contributed to performance improvement
* You’re confident working with website performance data and comfortable turning insights into clear, practical actions
* You’re familiar with digital funnel metrics, self-service purchasing behaviour, and key SaaS performance indicators, and understand how these influence user experience and conversion
* You’ve worked on B2B, B2C, SaaS or eCommerce websites and understand how to spot opportunities to improve the user journey or conversion
* You’ve collaborated with cross-functional teams and know how to manage projects and priorities in a structured way
* You’re organised, analytical, and curious—always looking for ways to make the digital experience better
* You can communicate clearly with stakeholders and enjoy sharing insights that support business decisions
Benefits? We have plenty...
Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
* Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage (8+8+2% = 18% total contribution).
* 25 days of paid annual leave with the option to buy up to another 5 days
* 8 bank holiday days
* Paid 5 days yearly to volunteer through our Sage Foundation
* 50% income protection
* Holiday buy + sell
* Comprehensive health, dental, and vision coverage
* Work away scheme for up to 10 weeks a year
* Ongoing training and professional development
* Hybrid working
* Healthy Mind app membership
* Access to various helpful memberships for finances, health and wellbeing
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