Your new company
A well-established organisation is seeking a Resident Liaison Officer to join their growing team in Cheltenham. This is a fantastic opportunity to be part of a dynamic partnership team delivering high-quality refurbishment projects.
Your new role
As Resident Liaison Officer, you will be the key point of contact for residents throughout the refurbishment process. You'll play a vital role in ensuring that communication is clear, timely, and empathetic, helping residents feel informed and supported before, during, and after works are carried out. You'll work closely with the project team to ensure that customer satisfaction remains a top priority. This role requires a proactive and organised individual who can manage multiple tasks, resolve queries efficiently, and maintain accurate records to support project delivery.
Key responsibilities include:
- Acting as the main liaison between residents and the project team.
- Providing clear and consistent communication throughout the works.
- Managing resident queries and resolving issues promptly.
- Supporting residents with access arrangements and special requirements.
- Maintaining accurate records and documentation.
- Preparing and distributing resident information packs and notices.
- Attending meetings and providing updates to stakeholders.
- Monitoring customer satisfaction and reporting feedback.
- Supporting the delivery of a positive customer experience.
- Ensuring compliance with health and safety and safeguarding protocols.
What you'll need to succeed
- Previous experience in a Resident Liaison Officer or customer-facing role.- Excellent communication and interpersonal skills.
- Strong administrative skills and proficiency in Microsoft Office.
- Experience with CRM systems (desirable).
- Knowledge of housing refurbishment projects (advantageous).
What you'll get in return
- Competitive hourly rate of £15.03.
- Bonus scheme based on performance KPIs.
- Life assurance and pension scheme.
- Option to purchase additional holiday.
- Access to employee discount portal.
- Cycle to Work scheme and electric vehicle benefits.
- Digital GP and employee assistance programme.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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