Customer Experience & Operations Executive
Join to apply for the Customer Experience & Operations Executive role at Mission
Customer Experience & Operations Executive
Join to apply for the Customer Experience & Operations Executive role at Mission
MISSION is on a path to becoming the world’s leading performance tea company, with a range of hot + cold brew tea bags, powders and ready to drink cans.
We’ve built a strong reputation in the sports world, with our natural, high-performance teas used by the England rugby, football, and cricket teams, as well as hundreds of professional athletes. Last summer, we launched the world’s first 100% natural, sugar-free, sweetener-free energy drink, securing listings in Whole Foods, Holland & Barrett, and Ocado, with more exciting nationwide launches in the pipeline. This month we will become the world’s first tea brand to be on the side of a Formula One car, after receiving investment from driver Pierre Gasly.
This is a career defining opportunity. With secured funding from several athletes and a select group of experienced FMCG angels, we’re now accelerating our growth and are looking for a hungry, driven, best-in-class Customer Experience & Operations Executive to help turn MISSION into a household name.
Key Responsibilities
* Reviewing inventory levels across our 3PL and Amazon fulfilment centres, raising purchase orders to maximise in-stock availability and minimise wastage.
* Responding to customers on Zendesk and Trustpilot, representing Mission’s brand outwardly to our customers.
* Reporting on and analysing customer contacts, identifying trends and proposing relevant improvements.
* Researching and shortlisting new suppliers for raw materials.
* Generating business reports and preparing analysis to help improve our cost of goods and cost to deliver.
* Following and defining SOPs (standard operating procedures) to streamline and improve our supply chain processes.
* Business partnering with Finance to help ensure our Month End reporting is accurate.
* Supporting the wider team with other ad-hoc tasks including partnering Finance, giving you a full understanding of how a growing business operates.
Requirements
* You are familiar with Microsoft Excel or Google Sheets.
* You are ambitious, a problem solver by nature and hungry to get things done.
* You are comfortable with reviewing data and using it to help support your position.
* Your personal values align with our brand and products.
* You have high levels of organisation and are a clear communicator.
* You are happy working on your own or in small teams.
* You are not afraid to get stuck in either - no job is beneath you.
* You embrace our values - team first, fail fast, think extraordinary.
* Competitive monthly salary.
* Free onsite gym.
* Unlimited tea supply.
* Modern, social office in Vauxhall
To apply, please fill out this short form. We hope to speak soon!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Food and Beverage Services
Referrals increase your chances of interviewing at Mission by 2x
Sign in to set job alerts for “Customer Executive” roles.
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Colchester, England, United Kingdom 2 weeks ago
London, England, United Kingdom 22 hours ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 5 days ago
Colchester, England, United Kingdom 2 weeks ago
Director, Customer Success - Mastercard Identity-R-245886
London, England, United Kingdom 6 days ago
Greater London, England, United Kingdom 2 weeks ago
Regional Director of Customer Success Europe
London, England, United Kingdom 1 month ago
Woking, England, United Kingdom 2 weeks ago
Uxbridge, England, United Kingdom 1 week ago
Regional Director of Customer Success Europe
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Director, Customer Success Enterprise | EMEA
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Head of Customer Success – Premium Ecommerce Fashion/Tech
London, England, United Kingdom 2 weeks ago
Head of Travel Contact Center UK / Ireland
Croydon, England, United Kingdom 5 days ago
Director, Direct Support (London, United Kingdom)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
Head of Guest Experience (Head of Reservations)
London, England, United Kingdom 5 days ago
Surbiton, England, United Kingdom 2 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
Head of Client Success at Retail Insights
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr