Role Overview
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you’re looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
* Working hours: 40hrs per week, Monday to Friday
* Salary: £25,000 to £33,000 depending on experience
* Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture
Key Responsibilities
* Provide 1st & 2nd Line tech support to both customers & internal users
* ...
Qualifications
At least 2 years’ experience in an IT helpdesk or support role, with a proven track record of troubleshooting hardware, software & networking issues. Experience working for an MSP is required. Ability to take ownership of tasks, support colleagues, and provide outstanding customer service.
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