Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, works closely with NHS and Social Care organisations to provide comprehensive wheelchair services that reduce costs, improve quality and enhance patient experience.
Responsibilities
* Lead, coach, mentor, and motivate the customer service team.
* Ensure all orders are processed efficiently and accurately.
* Analyse orders to confirm they are processed within the contracted time frames.
* Handle sensitive telephone calls that require senior intervention.
* Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
* Support the team with complaints, investigations, and reporting back to prescribers.
* Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.
Qualifications
* Proven experience in coaching, delegating and managing performance.
* Relevant telephone-based customer service experience.
* Excellent communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Strong organisational skills.
* Competent in Microsoft Office and able to learn new systems.
Benefits
Annual salary of £29,772.60 per year.
Monday to Friday, 8:00 am – 5:00 pm.
33 days holiday (including bank holidays).
Company Pension Scheme.
Life Assurance.
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